Refund Policy
Clear, transparent terms regarding evaluation fees, 14-day cancellations, and fee reimbursements.
Last updated: October 20, 2026
This policy outlines the conditions under which challenge registration fees on Idle4ex Ltd. may be cancelled, refunded, or reimbursed upon passing your evaluation.
1. General Refund Principles
All fees paid on Idle4ex are for digital access to our educational evaluation platform, proprietary risk assessment systems, and simulated trading infrastructure.
Because our automated systems instantly allocate virtual server resources and generate trading credentials upon purchase, evaluation fees are generally non-refundable once any simulated trading activity has commenced.
2. 14-Day Inactive Cancellation Policy (Cooling-off Period)
You have the right to cancel your challenge purchase and receive a full 100% refund within 14 calendar days from the date of payment, provided that you have NOT placed any simulated trades on the account.
Once you execute your first simulated trade (whether buy or sell, open or pending) or alter the account equity in any way, the educational evaluation service is deemed fully initiated, and the 14-day cancellation right is irrevocably waived.
3. 100% Refundable Challenge Fee on First Payout
Traders who demonstrate discipline, successfully satisfy all phase objectives, and earn their first approved performance reward on a funded simulated account receive a 100% refund of their original challenge registration fee.
This refund is credited directly to your payout destination alongside your performance reward share.
4. Customizations & Add-Ons (Weekend & Overnight Holding)
Purchases of account add-ons — such as Weekend Holding (+20%) and Overnight Holding (+10%) — are tied to the specific challenge plan with which they were ordered.
If an account qualifies for a refund under the 14-day inactive policy, any associated add-on fees are refunded concurrently. Once trading has commenced, add-on fees are strictly non-refundable.
5. Technical Failures & Platform Outages
In the rare event of a verified server-side outage, broker infrastructure disruption, or technical platform malfunction that causes an erroneous rule breach or unfair account closure, our compliance team conducts a full server log audit.
If our systems confirm that a malfunction occurred through no fault of your own, we will promptly reinstate the account or issue a brand new replacement evaluation account free of charge.
6. Chargebacks, Payment Disputes & Fraud Prevention
Initiating an unauthorized chargeback, payment retrieval, or payment dispute with your bank, credit card company, or crypto gateway without first contacting Idle4ex customer support is considered a material violation of our Terms of Service.
Upon notice of a chargeback, all trading accounts linked to the customer are immediately frozen, pending performance rewards are forfeited, and the user's profile is permanently banned from participating in future challenges across our network.
7. How to Request an Eligible Refund
To request a refund under the 14-day inactive cooling-off period, please contact our support team at support@idle4ex.com or via our 24/7 Live Chat.
Please include your registered email address, order number (e.g. o-1234), and the reason for your request. Approved refunds are processed back to the original payment method within 3 to 7 business days.